Contact Center Grove Water Restoration

How do you keep water damage from spreading before help arrives?

Start with safety and the water supply, and call us while you work down this list.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Center Grove home?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether the leak has stopped or water is still coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If the wet area downstairs has carpet or built in cabinets.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in Center Grove date from the 1980s to 2000s, and older plumbing changes what the crew checks first.
• Whether someone will be home to let the crew in.
• Whether the power to the wet area is on or off.

Short answers are enough, since the crew will look at everything again in person.

What does the first visit look like?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

How does the age of Center Grove homes change a water call?

Center Grove homes from the 1980s to 2000s tend to have copper supply lines, and leaks often start at fittings or appliance connections. Around Center Grove, two story, colonial, Craftsman and ranch homes are common. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Share what you know about the house on the call, even if it's a rough guess.

Which areas around Center Grove can call this number?

This number covers Center Grove and its neighborhoods, including these:

• Aberdeen · built mostly in the 2010s, basements are common
• Kensington Grove · built mostly in the 1990s to 2000s, basements are common
• Southwind Estates · much of it from the 1990s, finished basements are common
• Foxberry Trace / Foxberry Estates · much of it from the 1990s to 2010s, basements are common
• Calvert Farms · homes from the 1990s to 2000s, finished basements are common
• Pleasant Creek Estates · most with basements

Calls from Honey Creek, Cobblestone, Highland Park, Stones Crossing, Heron Ridge, Smokey Row, Innisbrooke and Hunting Creek come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What questions come up before a call?